CUSTOMER SUPPORT EMAIL: firstname.lastname@example.org
I DID NOT RECEIVE MY PRINTABLE TICKETS, HOW DO I GET THEM?
Our FanFastTix® printable tickets are delivered to the email you provided when you completed you order. Email delivery can take from 5 minutes to 24 hours, depending upon the volume of orders our system is currently accepting. If you do not see your tickets within that timeframe (be sure to check you SPAM or JUNK folder for an email from "email@example.com"), contact Preferred Fan Support at firstname.lastname@example.org.
WHAT IF I CAN'T PRINT MY TICKETS?
We allow our venues to specify the delivery methods they have available for tickets. We encourage using our FanFastTix® printable tickets, but certain venues will allow tickets via WILL CALL or US MAIL. Check the specific event for delivery methods. If you are unable to print due to a technical issue, a quick fix is to forward your tickets to a trusted friend or relative giving them the ability to print your tickets on your behalf. If you forget your tickets for any reason, be sure to contact the venue prior to arrival to ensure they will have WILL CALL available.
I WAS CHARGED TWICE OR MY ORDER WAS INCORRECT, WHAT HAPPENED?
We take every step possible to make your ordering process as simple and easy as possible, but we realize from time to time technology can cause us all headaches. If you feel there was an error with your order, contact Preferred Fan Support with your name and order number (if available) and we will review your order. If the error was on our end, we will make every effort to quickly remedy your issue.